What an automation is
An automation is a message that sends itself. You switch it on once, and Stamperly watches for the moment worth acting on and sends the message for you — no scheduling, nothing to remember.
Switching one on
Go to Broadcast and open the Automations tab. Each automation has a switch; turn it on and Stamperly fills in wording for you, which you can edit. It starts working from that moment on.
Birthday greeting
Sends on a customer's birthday, once a year. It only reaches customers who gave you their birthday when they signed up, so make sure the birthday field is switched on in your card's sign-up form if you want to use this.
Reward waiting
Reminds customers who have earned a reward but haven't claimed it, and haven't redeemed anything in the last two weeks. A customer gets this at most once a month, so a reminder never turns into nagging.
How Stamperly protects your customers
- One message per customer, per week. No matter how many automations you switch on, nobody hears from you more than once a week.
- Your broadcasts count too. If you sent a promo on Friday, an automation won't pile on top of it.
- Customers with no wallet pass get an email instead, with an unsubscribe link — exactly like a broadcast.
